Drive Support for
Businesses

If you are an existing business customer with Drive Devilbiss Healthcare, you will be able to create an online account.

Please click here to begin the process:

• Enter in your customer account number, select continue.
• Complete the form on the next page and then select continue.
• You will receive an email with a link to complete the process.

If you are the first user within your account you will be granted the B2B Administrator role and B2B Customer role.

• B2B Administrators will be notified when a new user requests access to their company account.
• B2B Administrators can ENABLE and DISABLE users on their company account.

Yes! Users with the B2B Administrator role have the ability to create additional users under the company account, and assign what role/permissions each user has. Once signed into your account, navigate to My Account in the top right hand corner and select Users.

Click “Create New User”

Input the new user's first name, last name and email address. Then select the role(s) you want this user to have. Click Save to keep your changes

To access warranty information, visit the product's webpage on our website or consult the manual included with your purchase.

Once signed into your account, navigate to 'My Account' in the top right hand corner and select 'Profile'. Here you can update your password and contact details.

Once signed into your account, navigate to 'My Account' in the top right hand corner and select 'Profile'.

For changes, new additions, or deletions to ship-to addresses, simply submit your request onsite, and our Sales Administration team will review and approve them.

Locations you frequently ship to may be saved to your account as Personal Shipping Addresses for quick and easy and easy access on future orders. Personal shipping addresses can be managed in the Profile section of your account.

Additionally, you have the option to add new personal addresses during the checkout process.

1. Add New Cards During Checkout: Note, that the only way to add a new credit card to your account is during the checkout process. When making a purchase, you'll have the option to add a new card as part of the payment process. Once added during this checkout, the card will be saved for future use in your account.
   
   
2. View and Edit Saved Cards: Once signed into your account, navigate to 'My Account' in the top right hand corner and select 'Profile'. Here you can access and edit the details of the credit cards you've previously saved.
   
   

Watch the video below to learn all about our product availability feature.

You can now see location-based product availability earlier by choosing your delivery address in the cart, on quick order/quote pages, and using drop-down address selections or the type-ahead search feature. Watch the below video to learn all about location-based product availability.

There are 2 easy ways to place a quick order:

1. Watch the below video to learn how to place a quick order via manual SKU entry.
   
2. Watch the below video learn how to place a quick order via uploading a CSV file.
   

Note, the Quick Order feature is suitable for ordering parts without their own product pages, as they are not searchable on the website.

Yes! Once the desired items have been added to your shopping cart, hover over the cart in the top right hand corner to view the mini shopping cart, select 'View Cart'.

Select 'Save Cart'.

You will be prompted to give your shopping cart a name and description, then hit 'Save'. 

To view, edit, or restore your saved carts navigate to 'My Account' in the top right hand corner and select 'Saved Carts'.

The webpage will look like this:

Select a saved cart to view, edit or restore it.

Part numbers can be found within the product page of the item. Parts diagrams are listed under the 'Product Details' tab, under the section labeled 'Parts Diagram/Technical Resources & Downloads'.

Part numbers can also be found and added to the cart within the product page of the item under the 'Parts' tab.

Once signed into your account, navigate to 'My Account' in the top right hand corner and select 'Order History'. Here you can search, filter, and sort your orders as you wish. You can view details including tracking information, shipping details, and more.

Once signed into your account, navigate to 'My Account' in the top right hand corner and select 'Order History'.

Select the order you wish you track and click on the tracking number below the product image to view tracking details.

*Please note that Full Truck Load tracking is currently not available onsite.

Once signed into your account, navigate to 'My Account' in the top right hand corner and select 'Account Summary & Invoicing'. Here you can check the status of your invoices.

To make a payment for a specific invoice, select the invoice you wish to pay. Next, click on the 'Pay Selected' button. This will take you to the next page where you can input your payment details. Once you've entered the required payment information, click on 'Submit Payment' to complete the payment process.

Yes! Once signed into your account, navigate to 'My Account' in the top right hand corner and select 'Order History'.

Select the order for the packing list you would like to view, select the PDF icon under Packing List to view or download.

Yes! While viewing a product, you can quickly access your order history with a simple click. This feature not only lets you review past purchases but also allows you to effortlessly track the status of each order, ensuring you're informed at every step. Watch the below video to learn more.

Watch the below video to learn how to create a quote:

Once signed into your account, navigate to My Account in the top right hand corner and select Quote History. 

Here you can search, sort, and select a quote to view the details. You can also download a PDF copy.